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Dear Swicofil Customer,
Swicofil has PASSION FOR SUCCESS = We love to serve you well Our acitivity is in yarn and fiber specialities. Please do not inquiry for fabrics or ready made products. Exceptions are marked on relevant pages. In order to be able serving our valuable customers in a perfect way we would like to explain how Swicofil handles sample requests and what the basis of a successful co-operation with Swicofil is.
Working policy Swicofil is a commercial organization and We love to serve YOU well. This goal can only be achieved if we are able to work efficiently. Are you the first time placing an inquiry to Swicofil? Swicofil wants to know whom we are working with. Therefore we like to receive background info on your company, your activity and on your place in the market. Stealth mode inquiries are not accepted. Inquiries from mobile phones will only be handled if we know you! If you are new please provide full details in first instance. Please understand time is short and
valuable. May we therefore invite you to bear in mind that only if we know
ALL
YOUR requirements WELL our staff is able to serve you fast and perfectly.
To answer questions and to work out offers (you can expect from Swicofil detailed offers which do not leave questions open) represents quite some hours of work. Most of the materials which we handle originate from different sources and from countries all over the world. The list of products we handle is very vast and this explains the importance of efficiency. In your own interest please regard the following points:
Should you require more guidance/long term coaching on product developments, new ideas etc. we are more than happy to assist you. Obviously such activities involve a lot more of our time - they are subject to special agreements where working time and all other costs need to be addressed. For big mass standard products at cheap prices you are well advised to check with other sources - the same holds true for inquiries from private persons, from one person companies. Swicofil expects the courtesy of receiving your complete contact details with the first communication - especially if your email address is a mass mailing service like Hotmail, Yahoo Mail, GMail etc. Inquiries originating from mass mailing services without full contact details will be deleted by our system!
Sampling policy Free samples have NO value! By experience free samplings are a one way street which in most cases do not lead to success. Swicofil would only like to support successful trials. A customer who pays for samples automatically puts more value to them! He professionally evaluated the chances/risks of his project and he invested into the purchase of samples. We mention this here because in the past too often we were asked to send a sample and never got results or a feedback. Swicofil prefers to work with serious and successful customers. In view of a long term partnership our policy is to:
We do thank you for your understanding and wish you a successful start with Swicofil as your reliable and long term partner.
Payment remarks Every customer is a highly valuable partner! Swicofil considers every customer from the first contact onwards as a partner. In a good partnership one sticks to the agreements and to the words given. This includes adhering to the agreed payment terms.
We judge a customer by his payment performance. Customers who pay in time or even before the due date always get our unconditional priority treatment and support.
Clients who drag the feet fulfilling their part of the entered obligations or who delay payments run the risk of loosing that support. We have set up a pre-due-date reminder system to ensure that every customer is able to pay in time. Therefore late payers expose themselves to advance payment terms.
There are NO open credit
terms
at Swicofil AG unless we are covered by our credit insurance or by
another 100 % safe financial tool - our all duty is to sell and to make sure we
are paid in time.
-
top priority: money must be here on due date!
There are following two categories which can be applied:
All Swicofil staff members are grateful for your help to gain time and be more productive.
PASSION FOR SUCCESS = We love to serve you well For big mass standard products at cheap prices you are well advised to check with other suppliers Swicofil is concentrating on specialities and our target is
SWICOFIL customers are innovative and novelty oriented companies using yarns and fibers in all industrial segments such as
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